Customer Service Representative - Jakarta Barat

Join Howel and Co Indonesia as a Customer Service Representative and play a pivotal role in delivering exceptional service to our valued clients. Based in Jakarta Barat, you will be the first point of contact for customer inquiries, orders, and complaints. Our team at Howel and Co Indonesia is dedicated to providing top-notch customer service, and we are looking for a passionate and proactive individual to join our family.

In this role, you will handle customer interactions via phone, email, and live chat, ensuring that every customer feels valued and heard. You will be responsible for resolving issues promptly and efficiently, maintaining a high level of professionalism and courtesy at all times. This is an excellent opportunity to grow within a dynamic and supportive work environment.

Howel and Co Indonesia is a growing company with a strong focus on customer satisfaction. We are committed to fostering a culture of continuous learning and development, providing our employees with the tools and resources they need to succeed.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, orders, and complaints through phone, email, and live chat.
• Provide prompt and accurate responses to customer issues, ensuring high levels of customer satisfaction.
• Assist in the processing of orders, including order entry, verification, and fulfillment.
• Maintain accurate and up-to-date customer records using our in-house CRM system.
• Collaborate with other departments to resolve customer issues and ensure a seamless customer experience.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Provide training and support to new hires in the customer service department.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and complaints professionally and effectively.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to work under pressure.
• Proficiency in using Microsoft Office Suite, particularly Excel and Outlook.
• Familiarity with CRM systems, such as Salesforce or HubSpot, is a plus.
• Ability to work independently and as part of a team.
• High school diploma or equivalent. A bachelor's degree in Business Administration, Communications, or a related field is preferred.

🛠️ Keahlian

Lowongan Terkait