Paid Customer Support Intern - Bali (Remote Friendly)

Join AIDO HEALTH as a Paid Customer Support Intern in the vibrant heart of Bali! This is your chance to gain hands-on experience in customer service while contributing to a mission-driven company that prioritizes health and wellness. As an intern, you'll play a crucial role in supporting our customers, ensuring their needs are met with the highest level of care and attention.

In this role, you'll be part of a dynamic team that uses cutting-edge tools like Zendesk and Salesforce to manage customer interactions. You'll handle inquiries, resolve issues, and provide exceptional service, all while learning from industry experts. This is the perfect opportunity to kickstart your career in customer support, with a competitive salary and the chance to work in a remote-friendly environment.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide excellent customer service by responding to inquiries and resolving issues via email, phone, and live chat.
• Use Zendesk and Salesforce to manage and track customer interactions efficiently.
• Collaborate with the support team to ensure consistent and high-quality service.
• Assist in creating and updating FAQs and knowledge base articles to improve customer support.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Adhere to company policies and procedures to maintain a professional and respectful environment.
• Contribute to the development of your customer service skills and knowledge.
• Support marketing efforts by promoting our products and services to potential customers.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Currently pursuing a degree in Business, Communications, or a related field.
• Proven experience in customer service or a similar role, preferably in a healthcare or wellness context.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong problem-solving skills and attention to detail.
• Ability to work well in a team and independently.
• Familiarity with customer service software such as Zendesk or Salesforce is a plus.
• Passionate about health and wellness and committed to supporting our mission.
• Willingness to work in a remote-friendly environment.

🛠️ Keahlian

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